FAQ

We strive not only to provide you with modern equipment, but also comprehensive information about them. That's why our smartwatch store has a FAQ on its website. In it you will find answers to the most frequently asked question and you will learn everything that will help you start using the products available in our warehouse. You will also learn how to deal with the most common problems that apply to device configuration.

Our wholesale smartwatch wants to help you choose the right model that will be compatible with your smart phone. We also indicate which application to install to properly configure the device, or how to deal with problems with inaccurate GPS location or lack of internet connection. In our store, you choose the right model of the device and find answers to frequently asked questions.

 

1. Pairing the device with the phone.

Our devices are compatible with smartphones operating on the Android and iOS systems. In case of iOS, depending on the model of the watch, it may be limited, such information is always included in the product description on our website. Before connecting your watch to your phone, carefully read the smartwatch's user guide. Next step is to download the application for the connection of devices to our smartphone. Apps are downloaded from the Play Store or App Store, the apps are free and there are many of them. The apps are given in the user manual supplied with the device.

 

2. What apps should I install on my smartphone to set up a child's KIDS or GPS smartwatch?

Our devices are compatible with smartphones operating on the Android and iOS systems. Before using the device, we recommend to read manual guide first. Apps are downloaded from the Play Store or App Store. Apps are for free. The following are the apps that you must download and install for each model:

 

  • Kids 1, Kids 2, Kids 4, Kids 5, Kids Happy: Garett Tracker app
  • Kids 3, GPS 2: Dowear app
  • Kids Smile: Global Tracker app
  • GPS 3: SeTracker app

3. What conditions must be fulfilled by the SIM card for the Kids Tracker to work properly?

Kids 1, Kids 2, Kids 3, Kids 4, Kids Happy and GPS 2 require Micro Sim card.

Kids 5, Kids Smile and GPS 3 require Nano SIM card.

 

The SIM card must meet the following conditions:

  • The card must be active (if its brand new card, should be activated in the mobile phone by making an outgoing call)
  • The card must be top up on the account (applies to “pay as You go” cards)
  • The card can’t have an active PIN code (to check if the card has an active PIN lock, install it on the mobile phone and check if you are asked for the PIN code when turning it on. If yes, the lock is active and you will need to disable it in the phone settings or by contact with operator)
  • The card can’t have parental locks.
  • The card must support 2G operation mode, it must have the internet service enabled and the number identification function.

ATTENTION: SIM cards offered by operators as internet devices, dedicated for example for tablets, may not work in the device.

Due to the fact that the device uses an internet connection, in order not to generate additional costs, we recommend purchase an internet package from the operator. The 1GB / month package is enough. The costs of internet connection, voice calls and SMS messages are regulated by the pricing of the mobile network operator.

 

4. Where do I find the ID code / registration number of the watch (Smartwatches for children)?

  • Kids 1: The registration code is located on a sticker with the word REG CODE on the device's battery under the metal flap. The code can be scanned in the application or entered manually.
  • Kids 2: The registration code can be found on the sticker with the REG CODE inscription on the back of the watch. The code can be scanned in the application or entered manually.
  • Kids 3: The registration code can be found on the CID sticker on the back of the watch and on the original packaging of the device.
  • Kids 4: The registration code is located on a sticker with the word REG CODE on the back of the watch. The code can be scanned in the application or entered manually.
  • Kids 5: The registration code can be found on the sticker with the REG CODE inscription on the back of the watch. The code can be scanned in the application or entered manually.
  • Kids Happy: The registration code is located on a sticker with the word REG CODE on the back of the watch. The code can be scanned in the application or entered manually.
  • Kids Smile: The registration code can be found on the sticker attached to the watch strap. The code can be scanned in the application or entered manually.
  • GPS 2: The registration code can be found on the CID sticker on the back of the watch and on the original packaging of the device.
  • GPS 3: The registration code is located on a sticker with the REG CODE inscription on the back of the watch. The code can be scanned in the application or entered manually.

 

5. No internet connection in the watch, message in the application "The device is not on the network."

 

  • Kids 1, Kids 2, Kids 4, Kids 5, Kids Happy, GPS 3:
  • Check if the SIM card meets all the requirements described in the question "What conditions must the SIM card meet in order for the Kids Tracker to work properly?"
  • Turn off and restart your watch.
  •  If the SIM card meets all the conditions, but there is still no internet connection, then you should perform the APN configuration in accordance with the instructions below:

From any mobile phone we send a text message below to the number that is on the watch (the SIM card must be in the watch, the watch must be switched on). The size of letters and no space between is important.

 

The content of the first text message: pw,123456,ip,52.28.132.157,8001#

after a while, we should receive an answer saying: [surl, 52.28.132.157, port, 8001 #] ok!

 

After receiving the answer, we send the second message with the content depending on the card's operator in the watch:

 

  • Play, T-Mobile, Virgin Mobile: pw,123456,apn,internet#

After sending, we should get the answer: apn: internet; user:; passwork:; userdata :.

  • Plus: pw,123456,apn,plus#

After sending, we should get the answer: apn: plus; user:; passwork:; userdata :.

  • Orange, NJU Mobile: pw,123456,apn,internet,internet,internet#

After sending, we should get the answer: apn: internet; user: internet; passwork: internet; userdata :.

After receiving the answer, we send an SMS with the following content: pw,123456,reset#

After about one minute, the watch should get an internet connection.

 

If we do not receive a reply to any message, please change the number "123456" to "523681" and send again.

 

  • Kids 3, GPS2:
  • Check if the SIM card meets all the requirements described in the question "What conditions must the SIM card meet in order for the Kids Tracker to work properly?"
  • Turn off and restart your watch.
  • If the SIM card meets all the conditions and there is no internet connection, contact your mobile operator.

 

  • Kids Smile:
  • Check if the SIM card meets all the requirements described in the question "What conditions must the SIM card meet in order for the Kids Tracker to work properly?"
  • Turn off and restart your watch.
  • If the SIM card meets all the conditions and there is no internet connection, contact your mobile operator.
  • In the case of Orange, NJU Mobile: from any mobile phone we send a text message below to the number that is on the watch (the SIM card must be in the watch, the watch must be switched on). The size of letters is important.

SMS content: APN#01#Orange#internet#internet#internet#

after a while, we should receive an answer saying: set apn ok!

After that, turn off and restart the watch.

 

6. Accurate GPS location (Smartwatches for children)

In order for the location of the watch, the device must be in open area to have a GPS signal. When the watch does not have a GPS signal, for example, the location is located in the building, it is determined based on the nearest cellular network transmitter.

 

 

Most important information about blood pressure and blood saturation measurements:

  1. The watch / band has to be in direct contact with our skin. There must be no materials such as clothing items between the sensor and the skin. The strap should be adjusted in such a way that the device adhere well to the wrist and does not move during measurements.
  2. The optical sensor displays parameters based on the blood flow through the blood vessels. We recommend wearing the device slightly higher than the classic watch due to the larger number of blood vessels.
  3. The highest accuracy of measurements we get during training characterized by monotonous movements of hands, then the flow of blood through the blood vessels of the wrist is not disturbed. Intense and irregular hand movements (eg gym training, volleyball, handball) disturb the flow of blood through the wrist and can negatively affect the accuracy of the measurement.
  4. When swimming, the measurement results of the optical sensor may be inaccurate.
  5. The results of measurements in people suffering from cardiovascular disease may be wrong.
  6. Darker skin and tattoos can prevent reliable measurement with an optical sensor.

 

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